Internet Services for Canadians
It is important that Canadians can connect to quality Internet services at affordable prices.
We strive to protect the safety and interests of Canadians by promoting and enforcing our regulations. This includes those relating to unsolicited email.
There are two acceptable ways for large telephone and cable companies to charge independent service providers for the use of their networks: the flat-rate model, and the capacity-based model.
How to make a complaint about your Internet service online, by email and by phone.
Learn what affects Internet speeds at your home and what you can do to improve them.
About Internet traffic management practices and complaints.
Find service providers near you, change your provider, and compare services.
Understand your consumer rights email spam. Businesses can find requirements for installing computer programs and guidelines (e.g., help building compliance programs).
Watching TV and listening to music online, distribution rights, website blocking and offensive content online.
In 2015, the CRTC launched a project to objectively measure broadband Internet performance, including actual connection speeds, in Canadian homes.
We regularly hold public hearings, round-table discussions, informal forums, and online discussion forums designed to gather Canadians' views about telecommunications and broadcasting services—information that we can then act on to serve the public interest. See what we’re doing today!
CRTC Activities and Initiatives
CRTC is continuing to strenghten its commitment to net neutrality, consumer choice and free exchange of ideas on the Internet! Learn more about what net neutrality means for you.
Following the review of Canada’s basic telecommunications services, the CRTC is setting up a fund to help attain new speeds and better Internet services.
You can take part in the CRTC’s Broadband Measurement Project, free of charge and with your privacy guaranteed. Submit a request at Measuring Broadband Canada.
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