We updated the Wireless Code – what you should know!
You raised concerns, we listened.
First, locked phones are a thing of the past. Effective December 1, 2017, service providers will have to offer unlocked devices to their customers.
Second, if you’re the account holder of a shared/family plan, only you or someone you designate can consent to go beyond the $50 data overage cap or the $100 roaming charge cap.
What are the benefits of having an unlocked device?
An unlocked device can be used on other networks, which means that you will be able to switch providers and keep the same phone. That means more flexibility for you, the consumer.
What can you do if you already own a locked phone?
Service providers will have to unlock your device for free if it’s locked to their network and you’re paying for services on their network.
What if you’re not happy with the service you’ve just signed up for?
If you have a contract with an early cancellation fee, you have a trial period.
You can cancel your contract and return your device in near-new condition within the first 15 days of your contract. You can use up to 50% of the monthly usage specified in your contract before making your decision.
If you are a person with a disability, you have an extended trial period lasting a full month. It includes 100% of the monthly usage limits specified in your contract. Talk to your service provider.
What should you do if you’re travelling outside of Canada?
Did you know that since June 2017, the CRTC capped roaming charges to $100 so you could avoid bill shock? Read more about roaming charges and travelling with your device.
Unlocked devices will allow you to replace your SIM card with a local one while travelling abroad.
Read more about the Wireless Code.
Note: The Wireless Code only applies to individuals and small businesses.
- Date modified: